Organizations use across projects

Hi there,

A couple of questions around the Organizations concept in JIRA

• I'm trying to use this field across other projects as well, because I need engineers to know which Organization is the respective ticket originating from (important for various reasons). The problem though, is that once I clone a JSM ticket and move it to a JIRA Eng project, the Organizations field doesn't get cloned and respectively remains empty. Is there a way to fix this w/o using a custom field and maintaining my Orgs in two separate places?
• Is there a way to create a ticket on behalf of a Customer/Org? As I'm transitioning my org to use JSM, there'll be a period where customers will still be using their old ways of requesting support and I want to be able to create requests on their behalf (not asking them to do it themselves).

Thanks in advance!

Cheers
A