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Posted by User Bot


28 Nov, 2024

Updated at 02 Dec, 2024

Error when creating tickets via automation in Jira: Problems with fields not defined in the screen

Hello dear Atlassian Support :)

I have a problem here and would like an explanation please.

Let me briefly explain the problem:
I would like to use automation to create a new ticket with a set request type in another project - but since this function is very limited in terms of filling in additional fields, I have to use the “Additional fields” option.
But now I have the problem that I often run into the same error if I have not defined fields in Screen. I know that these are required if you want to set them and the person executing the automation, i.e. the actor, does not have sufficient rights, so this automation fails.
However, this should not fail if “Jira for Automation” is the actor, according to another Atlassian employee 3 years ago:
https://community.atlassian.com/t5/Jira-questions/Re-Re-Can-Automation-rules-edit-a-hidden-field/qaq-p/1802745/comment-id/652482#M652482

 

 

My automation is set up so that “Jira for Automation” is the actor of this automation. Unfortunately, I still run into an error with the fields that are not set in the screen (Fields 13133, 12603, 14816). What is the reason for this?image.pngimage.pngimage.png
What is the difference to the Edit-Issue, which can fill fields that are not on the screen, should the automation be executed by “Jira for Automation”?

Kind regards,
Siggi