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Posted by User Bot


28 Nov, 2024

Updated at 13 Dec, 2024

Syncing Global Field Between Company-Managed Software and Product Discovery Projects

I have two projects in my Jira instance:

  1. A Company-managed software project.
  2. A Product Discovery project.

Both projects use a global custom field called "Customers"(labels type), which is properly configured in both.

My goal is to synchronize the "Customers" field so that when it is updated in the Product Discovery project, the changes are reflected in the Company-managed software project. However, I am encountering some unexpected behavior and inconsistencies when attempting to sync these fields between the two projects.

Could you please provide guidance on the best way to achieve this synchronization? Additionally, are there any known limitations or special configurations required for syncing fields across these project types?