Jira automation

Hi,

I have a project with two request types: one for connection issues and another for testing. A connection issue is classified as an incident, while testing is classified as a problem. I've created a custom field to track when a request moves from one type to another—for example, when an incident turns out to be a problem, and the field needs to be updated accordingly.

How can I make this amendment? It would be easier if the request moved between projects, but since it's a change in request type within the same project, tracking it is more challenging.

Do you have any suggestions?

Thanks,

Rajan