Feeling like I've been scammed when I paid for premium features

I’ve just accidentally upgraded my X to premium because I thought it only cost 11,940đ annually; it turns out it costs 1,194,000đ, which is 100 times more. So, I want to cancel my subscription and get a refund.

This screenshot is after I paid Premium, it say 995Ä‘ (0.0393 USD) / month but it will charge 3.93 USD / month and 47.11 USD annually

Ironically, when I submitted a form to request a refund for X Premium, they asked which platform I used to pay. I don’t remember, so I went back to the Premium Ads, clicked on Premium+ to check the payment platform, and it charged me one more time immediately to upgrade to Premium+. I cost me 2,783,858 VND approx 109.83 USD !!!

All was billed annually.

I cannot find where to reach customer support, they only say DM @premium but I got no responses.

I could say it’s a scam because they advertise with a cost that’s actually 100 times smaller than what it really costs!

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