Hello colleagues,
We've just recently purchased several Pro licenses for our organization and during this first week I encountered an issue that for 2 days I'm unable to resolve. On Monday I activated the "Subscribe the Report" function, or in other words, I created a subscription. Initially it was set to send an email every morning around 9. First I included only myself to test it and it worked fine. Second day I included more people and it was another successful test. On Wednesday I decided to change the type of subscription from a set hour to "...email whenever the data is updated, but no more than once per day starting...". It has now been 2 days and no email has been sent automatically. In this period I've updated the dashboard twice (every morning). There's a button in the subscription settings "Send Subscription" which manually triggers the email send. I tried it and the email came in, which confirms that this is not a mailbox problem or anything like that.
I believe my problem here is within the "data is updated" element. I've checked the Refresh History of the semantic model and I can see that each refresh is logged so I'm not sure what else am I suppose to do for Power BI to recognize it as an update.
I consulted Copilot, Microsoft support and the Power BI Learn platform but can't seem to make any progress. I'm looking forward to any thoughts and ideas around here as this seems to be my last resort.