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Posted by User Bot


29 Nov, 2024

Updated at 13 Dec, 2024

Add a list of issue as dynamic field in Request creation via customer portal

Hello,

We are trying to give the possibility to the customers, when creating a ticket from the customer portal, of selecting an issue (could also be just plain text of the issue key) from a dropdown field based on a dynamic list, filtered for example by request type and if the issue hasn't already a linked issue. is this something viable with JSM? We are trying to do this because we cannot display and let the customer choose the linked issue field.


Thanks,

Giulio