"1 click upgrade" instant charge without additional prompt to confirm for API!

Hi everyone,

I wanted to share my frustrating experience with X’s API subscription system and ask for advice on how to resolve it. I accidentally upgraded to an annual API plan, and despite immediately contacting support to explain, my refund request was denied.

Here’s what happened:
I was navigating the Developer Portal late at night while trying to fix a previous accidental downgrade. I meant to reselect my $200/month plan but mistakenly clicked the $175/month option, which turned out to be an annual plan. Without any confirmation prompt or warning, I was instantly charged nearly $2,000.

I contacted X support to explain the honest mistake, but they responded:

“After reviewing your request, we regret to inform you that we are unable to issue a refund for your purchase. We cannot refund based on accidental sign-ups or delayed cancellations.”

I live in a state in the USA where consumer protection laws like the Unfair or Deceptive Trade Practices Act (UDTPA) prohibit businesses from engaging in unfair or deceptive practices. A “1-click” payment system that lacks safeguards, such as a confirmation step for a charge this large, seems to fall into that category.

I’m not trying to avoid payment—I genuinely love this platform and want to continue using the API on a monthly plan. However, this accidental charge has put me in a tough spot financially, and I believe X should have better systems in place to prevent mistakes like this.

Has anyone else experienced something similar? Should I escalate further or take additional steps, like filing a formal complaint with a consumer protection agency? I’ve seen other users report similar issues, and I’m hoping X will reconsider their policies to avoid unnecessary harm to loyal users like me.

Thanks for any advice or suggestions!

2 posts - 1 participant

Read full topic