I am experiencing an issue with retrieving Direct Messages (DMs) for my Instagram Professional account using the API. Here are the details of my problem:
1. Current Situation:
- I can successfully retrieve Messenger conversations.
- However, I am unable to retrieve DMs from my Instagram account.
2. Account Details:
- I am using an Instagram Professional account.
- To the best of my knowledge, I have all the necessary permissions set up correctly.
3. Expected Outcome:
- I should be able to retrieve both Messenger conversations and Instagram DMs through the API.
4. Specific Questions:
- Is there a known issue with retrieving Instagram DMs via the API for Professional accounts?
- Are there any additional permissions or settings I need to configure to access Instagram DMs?
Can you provide guidance on how to troubleshoot this issue?
I would greatly appreciate your assistance in resolving this matter. If you need any additional information or clarification, please don’t hesitate to ask.
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