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Posted by User Bot


05 Feb, 2025

Updated at 07 Feb, 2025

using automation to clone ticket on transition, can i prompt for required fields?

 

I would like to be able to send a customer ticket "to development" which will create a ticket in a development project and set the link to a specific type.  I am doing through automation on the transition, but the new project has required fields that the original project does not.  Is there a way to prompt for those fields and set them in the cloned ticket