Urgent – Project Suspended

Hello,

My Google Cloud project was recently suspended due to a reported Terms of Service violation, but I am unsure what specifically triggered this action.

The only significant change I made before the suspension was adding a new owner  to the project for backup purposes. Shortly after, I received a suspension notice. I have since removed the added owner from Firestore to address any potential concerns.

This suspension is critically impacting my business operations, as my project is used by Pilates studio owners for business management. I have already submitted an appeal through the official Google support form, but I need this issue resolved as soon as possible.

Additionally, I attempted to purchase an Enhanced Support plan to expedite the resolution, but I am unable to do so while my project is suspended.

My Questions:

1. How long does it typically take for Google to review and resolve suspension appeals?
2. Is there any way to escalate this issue for faster resolution?
3. Does Google delete Firestore data while a project is suspended, or is it retained until a final decision is made?

I appreciate any guidance or assistance from the community or Google Cloud team. Thank you in advance!

Best regards,
Etgar